We’re not comfortable in front of the camera…
You’re not alone – this is a comment that we hear a lot and we completely understand! We work hard to be as unobtrusive as possible so that you are not even aware of us and our cameras. This style of shooting creates a relaxed and natural day (for you) and a more authentic, beautifully photographic result. During the portrait time your job is simply to concentrate on how much you love one another, and we will document the rest! We may give you some simple instructions just to get you started, but then we will step back and let the magic unfold before our lens.
 
What is your approach on the day?
We are very relaxed photographers and we strive to ensure that you have a memorable day celebrating with your loved ones. Ultimately we’d like you to forget that we are even there. For the vast majority of your day we will capture images in a completely candid and natural manner. During your portrait time we will direct you towards the best light (but without asking you to pose!) allowing your day to unfold naturally.
 
Planning a wedding can be overwhelming…
We understand that sometimes organising a wedding can feel like an overwhelming, slightly complicated, multifaceted to-do list. And unless you have a career in production, logistics or events, it will probably be the most significant organisational feat you personally accomplish. Weddings are our passion and through documenting many over the past 9 years, we have learned a thing or two about organising them! We want you to feel informed and supported by us through every step of your wedding journey and we (as well as our team) are available to you anytime via email or phone.
 
How do you describe your style?
Our style is timeless photography through a romantic lens. We capture your day through authentic and honest moments with an expressive, editorial eye, distilling your unique story into timeless photographs. We aim to capture not only the key moments, but the emotion and energy that was present – so that our imagery may transport you, long after the day.
 
How far in advance should we consider booking you?
As soon as you have your date locked in! We receive enquiries many months and often years in advance, so the sooner you contact us the greater your chances that we will be available for your date! However if we’re already booked, don’t be disheartened – as the demand for us to document your day increases, so too does our team – so it is always worth sending through an enquiry. Also, if you have several dates that you’re considering, please send them through and we can let you know who is available for those dates!
 
Do you travel interstate or internationally?
We love travelling and regularly travel interstate and internationally to capture weddings.
 
What is a lighting & timing consultation?
This is where we build your timeline for the day, to give suggestions of when best to schedule key moments, taking into account the time of year, the season and the location. Ideally we love to harness the best available light for your portraits, working in with your wedding day sequence and (where relevant) that beautiful window before sunset.
 
You were unavailable to photograph our wedding on the day, but can we book you for a portrait session after our wedding (on another day)?
Of course, and we often do portrait sessions. If you are interested in booking one simply contact us and we will send you through some information.
 
What is a private online gallery & print store?
This gallery will contain all of the edited images from the day and are a beautiful and convenient way to share your images with your loved ones and print your treasured memories. Each gallery is private as it is password protected so it can only be viewed by people who you choose to share the password with, so your images are very safe and secure.
 
How do you deliver our images?
We will initially send you a link to your online gallery which contains your low resolution images 6 to 8 weeks after your wedding day. Your high resolution images, which are perfect for printing, will be posted to you on a USB several weeks after you receive your online gallery.
 
How do I secure my date?
When you confirm that you would like to book us as your wedding photographer, we will send you some paperwork which includes an online contract as well as the 25% non-refundable retainer. Your date will be secure with us once we have received both the digitally signed contract and the non-refundable retainer.
 
Will you tentatively hold a date for us?
Due to the very high number of enquiries we receive it is just not possible (or fair) to place tentative holds on dates.
 
Is the retainer refundable or transferable?
If you have to cancel your wedding or move that date, your retainer is not refundable or transferable.
 
How long until we receive our wedding photographs?
Image selection and editing is an integral part of our process, just as involved and meticulous as documenting the day itself. As such, we allow 6 weeks after your wedding to complete this step.
 
Do you retouch our photographs?
We edit every photo, this includes colour correction or removing a minor blemish. We do offer a premium after-service with your photo re-touching is performed by a specialist editor with over 15 years experience in fashion and beauty editorial and magazine photography.
 
Can we view your albums & magazines in person?
Of course. You can make an appointment to view them in our studio located at 176a Mollison St, Kyneton Victoria.
 
When is the final payment due?
Final payment is due 30 days prior to your wedding.
 
Do you take formal family photos?
We certainly do! This typically happens after the ceremony (following all of the congratulations) and we do ask that you provide us with a list of family photos that you would like.
 
Will my wedding photographs be watermarked?
Your gorgeous images will not have a watermark on them.
 
Are your photographs digital or film?
We are digital photographers.
 
How does the design process work?
Once you have sent us your images, we ask that you allow 14 days for the first draft to be sent to you. We provide the opportunity for you to make changes (if required) on the first and second draft that we send through. After these two rounds of edits, there will be an additional design fee applicable per round of edits requested.
 
How are these shipped?
We use carefully designed packaging to protect your Album or Magazines which we then ship with DHL to the address you entered at purchase. We will send you the tracking information via email once these have been shipped where you can check delivery times.
 
Do you offer refunds or returns on the Albums or Magazines?
As these are custom made items, we do not offer returns or refunds. Please review the drafts we send to you carefully as they will be final.
 
Do you only offer albums and magazines for weddings?
No, we can create an album or magazine for everything. Whether it’s a family album, baby album, portfolio, if you have the high res print files, we can create it.